At  S&B Boutique , your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving their order.

Custom-Made Products
Please note that custom-made or personalized items are non-returnable and non-refundable unless:

• The item is defective, or

• The incorrect item was received

Eligible Returns
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.

Refunds
Approved refunds are processed within 7–14 business days after confirmation and issued to the original payment method.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We make returns simple and stress-free. Your satisfaction matters, and we're here to support you every step of the way.